lock789 Terms and Conditions
– Know Before You Play

Welcome to lock789. These Terms and Conditions ("Terms") govern your access to and use of the lock789 website located at https://lock789.net, including all games, sports betting markets, promotions, and services made available through the platform ("the Service").

lock789 is operated by a licensed gaming entity in compliance with the applicable laws and regulations governing online gaming in the Philippines. By accessing lock789, creating an account, or placing any bet or wager, you enter into a legally binding agreement with us. Please read these Terms carefully before proceeding.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of your overall agreement with lock789. Where there is a conflict between these documents, these Terms take precedence unless stated otherwise.

To register and maintain an account on lock789, you must meet the following eligibility requirements at all times:

• You must be at least 18 years of age. lock789 does not accept registrations from individuals under the legal gambling age.
• You must be legally permitted to participate in online gambling under the laws of your jurisdiction. Players are solely responsible for determining whether online gaming is lawful where they reside.
• You must not be registered on any self-exclusion list, including any exclusion programme administered by a Philippine gaming authority.
• You must be registering and playing for personal entertainment purposes only, not on behalf of any third party.
• You must not have had a previous lock789 account that was closed, suspended, or banned for a violation of these Terms.

lock789 reserves the right to request proof of eligibility at any time. This includes but is not limited to proof of age, identity, and address. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure.

Each player is permitted to hold one active account on lock789. Creating multiple accounts — whether under the same identity or different identities — is strictly prohibited and will result in immediate suspension of all associated accounts and forfeiture of any balances or bonus funds.

When registering, you are required to provide accurate, complete, and up-to-date information. This includes your legal full name, date of birth, mobile number, and a valid email address. Providing false or misleading information during registration is a breach of these Terms.

You are responsible for maintaining the confidentiality of your login credentials. Do not share your username or password with any other person. lock789 will not be held liable for losses arising from unauthorised access to your account that result from your failure to keep your credentials secure.

Know Your Customer (KYC) verification is required before your first withdrawal and may be required at other points during your use of the platform. This process requires submission of a valid Philippine government-issued ID (such as PhilSys, SSS, UMID, passport, or driver's licence), proof of address, and in some cases proof of payment method ownership.

lock789 supports a range of Philippine-friendly payment methods including GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, InstaPay, PESONet, and Visa/Mastercard. All transactions are processed in Philippine Peso (₱).

Deposits: The minimum deposit at lock789 is ₱100. Deposits are credited to your account wallet promptly upon successful transaction confirmation from the payment provider. lock789 does not charge deposit fees, though your payment provider may apply their own charges.

Withdrawals: The minimum withdrawal amount is ₱200. Withdrawal requests are subject to identity verification. Verified accounts in good standing are processed on the same business day for requests submitted before the daily processing cut-off. GCash and Maya withdrawals are typically the fastest. Bank transfers via BDO, BPI, or UnionBank may take up to one business day depending on the receiving bank.

• Withdrawals will only be processed to payment methods previously used to deposit, or verified accounts in the player's name.
• lock789 reserves the right to conduct additional verification checks before processing large withdrawals.
• Players must not have outstanding active bonus wagering requirements at the time of requesting a withdrawal unless explicitly permitted by the bonus terms.
• In cases of suspected fraud or potential money laundering, lock789 may delay or suspend withdrawals pending investigation.

lock789 does not accept third-party payments. The name on your payment method must match the name on your registered lock789 account. Discrepancies will delay processing and may require additional documentation.

lock789 offers a range of promotions to its members, including welcome deposit bonuses, reload bonuses, cashback offers, referral rewards, and seasonal promotions timed around Philippine events and paydays. Each promotion is subject to its own specific terms, which are published on the relevant promotion page.

General bonus conditions that apply to all lock789 promotions unless otherwise specified:

• All bonuses carry a wagering requirement that must be met before bonus funds or related winnings can be withdrawn. Wagering requirements and qualifying games are specified in each promotion's individual terms.
• Bonuses are issued to one account per household, per IP address, and per device. Creating multiple accounts to claim the same bonus is prohibited.
• lock789 reserves the right to withdraw or modify any promotion at any time without prior notice, subject to applicable regulations.
• Bonus abuse — including but not limited to matched betting, arbitrage, or any systematic exploitation of promotional terms — will result in the voiding of bonuses and may result in account suspension.
• Winnings derived from free bets or bonus funds may be subject to maximum withdrawal caps, which are detailed in each promotion's terms.

All games offered on lock789 — including live casino games, card games, online slots, and sports betting markets — are governed by their respective game rules, which are accessible within each game or market. Players are responsible for familiarising themselves with the rules before placing bets or wagers.

For sports betting specifically:

• All bets are accepted at the odds displayed at the time of bet confirmation. Once a bet is confirmed, it cannot be cancelled except where the Cash Out feature is available and used before the market closes.
• lock789 reserves the right to void bets where there is an obvious error in odds pricing, system malfunction, or where bets were placed after the relevant event has concluded.
• Abandoned, postponed, or incomplete sporting events will be settled according to lock789's standard rules for each sport, detailed in the Sports Betting section of the platform.
• Winning bets are credited to your account wallet automatically once the official result is confirmed.

For live casino and card games, game outcomes for RNG-based titles are determined by certified random number generation software. Live dealer game outcomes are determined by real physical events taking place in licensed studio environments and streamed in real time. lock789 does not alter or influence game outcomes.

In the event of a disconnection during a live game session, any active bets will be settled according to the outcome of the relevant round. Disconnection does not entitle a player to a refund of their stake if the game round was already in progress.

The following activities are strictly prohibited on lock789. Violation of any of these rules may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities where applicable:

• Creating more than one account on lock789.
• Using false, misleading, or stolen identity information during registration or verification.
• Using lock789 for any money laundering activity or attempting to use the platform to disguise the origin of funds.
• Exploiting software bugs, errors, or technical vulnerabilities to gain an unfair advantage.
• Using any automated software, bot, script, or artificial intelligence system to place bets or interact with the platform.
• Colluding with other players in poker, card games, or any other competitive game format.
• Engaging in any form of fraud, including but not limited to chargeback fraud on deposits.
• Sharing account access or playing on behalf of another person.
• Accessing lock789 from a jurisdiction where online gambling is prohibited.
• Harassing, abusing, or threatening lock789 staff or other players via any communication channel.

lock789 is committed to promoting responsible gaming across its entire player base. We believe that online gaming should remain a form of entertainment, and we provide a range of tools to help players maintain healthy habits and stay in control of their activity.

The following responsible gaming tools are available to all lock789 account holders:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit. Limits can be reduced immediately; increases require a mandatory cooling-off period.
• Session Limits: Restrict the amount of time you spend per session. A reminder will appear when your set time is reached.
• Reality Checks: Receive regular on-screen notifications showing your session duration and net gaming balance.
• Self-Exclusion: Temporarily or permanently close your account. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period.
• Account Cooling-Off: Take a defined break from gaming without fully closing your account.

If you believe you have a gambling problem, or if someone you know may be affected, we encourage you to seek support. Visiting our Responsible Gaming page provides access to additional resources and guidance.

Your personal data is processed in accordance with lock789's Privacy Policy, which forms part of these Terms. By registering on lock789, you consent to the collection, storage, and use of your personal data as described in that policy.

lock789 collects data including but not limited to your name, date of birth, contact details, device information, and gaming activity. This data is used for account management, verification, fraud prevention, regulatory compliance, and service improvement purposes.

lock789 will not sell your personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification providers, and regulatory authorities as required by law or our licensing obligations.

All personal data is stored and processed with appropriate technical and organisational security measures. For full details on how we handle your data and your rights under Philippine data protection legislation, please read the lock789 Privacy Policy.

All content on the lock789 platform — including but not limited to the logo, brand name, website design, graphics, game content, software, text, and user interface elements — is the intellectual property of lock789 or its licensed content providers and is protected by applicable copyright and trademark laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use lock789 solely for your personal entertainment. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from lock789 without our express written permission.

Unauthorised use of lock789's intellectual property will be treated as a serious breach of these Terms and may be subject to legal action.

lock789 provides its services on an "as is" and "as available" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted, error-free operation.

To the fullest extent permitted by law, lock789 shall not be liable for:

• Any losses arising from technical failures, service outages, or interruptions outside of our reasonable control, including but not limited to internet connectivity issues, server downtime, or third-party payment provider failures.
• Any loss of profits, loss of data, or indirect or consequential losses arising from your use of the platform.
• The accuracy or completeness of third-party content, including sports statistics or odds sourced from data providers.
• Losses resulting from your failure to keep your account credentials secure.

Nothing in these Terms limits lock789's liability for fraud, gross negligence, or any liability that cannot be excluded under applicable Philippine law.

You may close your lock789 account at any time by contacting our support team. Upon account closure, any remaining real-money balance (excluding any bonus funds subject to active wagering requirements) will be withdrawn to your verified payment method, subject to standard verification procedures.

lock789 reserves the right to suspend or permanently close any account at its sole discretion in the following circumstances:

• Breach of any provision of these Terms.
• Suspected fraudulent, abusive, or illegal activity.
• Failure to complete KYC verification within a reasonable timeframe.
• Providing false or misleading information at any stage.
• Request from a relevant regulatory authority or law enforcement agency.

Where an account is closed due to a verified breach of these Terms, lock789 reserves the right to withhold balances pending investigation. Players may appeal account closure decisions by contacting support@lock789.net, and lock789 will review appeals on a case-by-case basis.

If you have a dispute regarding any aspect of lock789's service — including bet settlement, account issues, payment transactions, or bonus application — you should first contact our customer support team at support@lock789.net. We aim to resolve all disputes promptly and fairly.

If a dispute cannot be resolved informally within a reasonable period, it may be escalated to the relevant gaming regulatory body under whose authority lock789 is licensed. The decision of the regulatory body on any dispute shall be final and binding.

These Terms and Conditions, and any dispute arising from them, shall be governed by and construed in accordance with applicable Philippine law. By agreeing to these Terms, you submit to the jurisdiction of the courts of the Philippines for any legal proceedings related to your use of lock789.

lock789 reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. For material changes that significantly affect player rights or obligations, lock789 will provide advance notice — typically via email to your registered address or a prominent notice on the platform.

Your continued use of lock789 after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should stop using the platform and request account closure.

We recommend checking this page periodically to stay informed of the current Terms, particularly before making deposits or claiming new promotions.

If you have any questions about these Terms and Conditions, or if you need assistance with your lock789 account, our support team is available 24 hours a day, 7 days a week — including Philippine public holidays.